PRIVACY POLICY

At Diploid Innovations, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect the personal information of our clients, partners, and users. Diploid Innovations provides end-to-end eCommerce business solutions, including website development, design, digital marketing, and customer relationship management (CRM) services. By using our website and services, you agree to the practices described in this policy.

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1. Information We Collect

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We collect the following types of information to provide our services effectively:

a. Personal Information

We may collect personally identifiable information, including but not limited to:

• Name

• Email address

• Phone number

• Business name

• Billing information

• Address

b. Non-Personal Information

We also collect non-personal information that does not directly identify you. This includes:

• Browser type

• IP address

• Usage data (e.g., pages visited, time spent on site)

• Cookies and tracking technologies

c. Business Information

For our eCommerce and CRM services, we may collect business-related data, such as:

• Customer data

• Product information

• Marketing data

• Analytics

 

2. How We Use the Information

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We use the collected information to provide, maintain, and improve our services and ensure the best possible experience for our clients. Specifically, your data may be used for:

• Service Delivery: To develop websites, design content, execute digital marketing strategies, and manage customer relations for your business.

• Customer Support: To address inquiries, troubleshoot issues, and provide customer service.

• Marketing and Communications: To send newsletters, promotional materials, or service updates based on your preferences.

• Analytics: To analyse how our services are used and improve the user experience on our platform.

• Compliance and Legal Obligations: To comply with laws and regulations or respond to lawful requests.

 

3. How We Share Information

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We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors, contractors, or partners to help us provide and improve our services (e.g., hosting services, payment processors).

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.

• Legal Requirements: We may disclose your information when required by law or in response to valid legal processes.

 

4. Data Security

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We prioritize the protection of your data. Diploid Innovations employs industry-standard security measures to safeguard your personal and business information, including encryption, secure data storage, and access control measures. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and customize content. Cookies are small files placed on your device that help us improve our services and understand user behavior.

• Types of Cookies We Use:

  • Session cookies (to operate our service)

  • Preference cookies (to remember your preferences)

  • Security cookies (for security purposes)

You can manage your cookie preferences through your browser settings.

 

6. Your Rights and Choices

You have the right to:

• Access your personal information.

• Correct any inaccuracies in your data.

• Delete your personal data, subject to certain exceptions.

• Opt-out of marketing communications by following the unsubscribe link provided in our emails.

• Request restriction or object to the processing of your data.

To exercise any of these rights, please contact us at support@diploidinnovations.in

 

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining information for compliance with legal, accounting, or reporting obligations.

 

8. Third-Party Links

Our website or services may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

 

9. International Data Transfers

If you are accessing our services from outside of the country where our servers are located, your information may be transferred to, stored, and processed in other countries. We ensure that any international data transfers comply with applicable data protection laws.

 

10. Changes to the Privacy Policy

Diploid Innovations reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Diploid Innovations
Email: support@diploidinnovations.in

Thank you for trusting Diploid Innovations with your business and data. Your privacy is of the utmost importance to us.

 

This policy ensures transparency and builds trust with users while complying with legal data protection requirements. Let me know if you need any further modifications!

 Terms and Conditions for End-to-End E-commerce Solutions :

 

1. Scope of Services:

• Diploid Innovations will provide end-to-end E-commerce solutions, including but not limited to website development, design, payment gateway integration, inventory management, and digital marketing.

 

 

2. Payment Terms:

• Clients agree to the payment terms outlined in the proposal or contract.

• Payments are due according to the agreed-upon schedule and milestones.

• Late payments may incur interest or result in a suspension of services.

 

 

3. Project Initiation:

• Projects commence upon receipt of the initial payment.

• Clients are required to provide all necessary information, materials, and approvals promptly to avoid project delays.

 

 

4. Project Changes:

• Clients may request changes during the project, subject to approval and additional costs.

• Changes affecting project scope, timeline, or cost will be documented and agreed upon in writing.

 

 

5. Intellectual Property:

• Upon full payment, clients own the intellectual property rights to the developed E-commerce solution.

• Diploid Innovations retains the right to showcase the project in its portfolio unless otherwise agreed upon in writing.

 

 

6. Confidentiality:

• Both parties agree to keep all project-related information confidential.

• Confidentiality extends to proprietary information, trade secrets, and project details.

 

 

7. Hosting and Maintenance:

• Hosting and maintenance services may be included in the contract, with associated terms and costs outlined.

• Clients are responsible for any third-party hosting fees.

 

 

8. Digital Marketing:

• If digital marketing services are provided, clients are responsible for providing necessary access and information for campaign implementation.

• Diploid Innovations is not responsible for the performance of third-party advertising platforms.

 

 

9. Client Responsibilities:

• Clients agree to cooperate and provide necessary information promptly.

• Delays caused by the client may result in project timeline adjustments.

 

10. Warranty and Support:

• Diploid Innovations provides a warranty period for the E-commerce solution.

• Support services post-launch are available, with terms specified in the agreement.

 

11. Liability and Indemnification:

• Diploid Innovations is not liable for losses resulting from factors beyond its control, including but not limited to third-party actions or force majeure events.

• Clients agree to indemnify Diploid Innovations against any claims arising from the use of the E-commerce solution.

 

12. Termination of Services:

• Either party may terminate the contract under specified conditions.

• Termination fees or refund policies, if applicable, are outlined in the agreement.

 

13. Governing Law:

• Any disputes will be governed by the laws of the jurisdiction specified in the agreement.

 

14. Amendments to Agreement:

• Changes to the terms and conditions must be in writing and mutually agreed upon by both parties.

 

15. Communication:

• Preferred communication methods between Diploid Innovations and the client are outlined.

 

16. Entire Agreement:

• These terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.

 

By entering into an agreement with Diploid Innovations, clients  acknowledge that they have read, understood, and agreed to these terms and conditions.